HP OfficeJet won't print over Wireless Network on ASUS Vivobook

[OldVAXman]

My HP OfficeJet Pro 6830 will not print over wireless network from my ASUS VivoBook since I bought a new router, TP-Link AC-2300. I have installed and re-installed all the latest firmware and printer support items from HP (HP Smart, etc.). These tools are able to configure the printer and give me the printer status of "Ready", but as soon as I pick a document to print, I get a notification that "the printer is in an error state", or "printer cannot print <document name>". It won't even print an HP Test Page. But it WILL print an internal Print Quality Diagnostic Page. Also, I can print just fine on the same network from my wife's Dell laptop. Any ideas?

Thanks, oldvaxman

[Betty0610]

@OldVAXman

Welcome to the HP Support Community.

Are you using the HP Smart App on your PC? If not, you may try and install to see if that works: https://support.hp.com/in-en/document/c04675142. If yes, uninstall and reinstall it.

If the issue persists, try these steps:

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue still persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!