HP OfficeJetPro 9020 Wireless icon and menu randomly disappeared and I can't get them back

[MeAndMyThree]

I see the problem I am having is NOT new, as I found a person with an archived problem identical to mine. No fixes have helped. I've tried rebooting, bringing to router all I get is an "ETHERNET" option and I have NEVER used ethernet. Everything was fine and then it wasn't and now I am in printer hell.

Here is a previous archived post from someone else with the same problem:

"I have a new Officejet Pro 9020, and suddenly the wireless icon does not show in the printer control panel. Everything was fine, then poof gone.

I’ve unplugged the printer to reboot, and no luck whatsoever. Any advice?

"HP COMMUNITY TEAM NOTE"

This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board."

[Kuroi_Kenshi]

Hi @MeAndMyThree,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding HP OfficeJet Pro 9020 wireless icon and menu disappearing!  

We're thrilled to have the opportunity to assist you and provide a solution.

Since your HP OfficeJet Pro 9020 wireless icon and menu disappeared, here are some troubleshooting steps to restore it:

1. Restore Wireless Settings to Default

Try resetting the printer's network settings:

1. On the printer control panel, tap Setup (⚙️ icon).
2. Select Network Setup > Restore Network Settings.
3. Confirm the reset and restart the printer.

After this, try setting up Wi-Fi again.

2. Enable Wireless Function via Embedded Web Server (EWS)

1. Connect the printer via USB or Ethernet to a computer.
2. Find the IP address of your printer (print a Network Configuration Page from the printer settings).
3. Open a web browser and enter the printer's IP address in the address bar.
4. Go to Network Settings > Enable Wireless Direct and Wi-Fi.
5. Restart the printer and check if the wireless icon reappears.

 

[Kuroi_Kenshi]

3. Check for a Firmware Update

A missing wireless menu might be due to a firmware issue. To update:

1. Go to HP Customer Support > Software and Driver Downloads
   • HP Support Website
2. Enter OfficeJet Pro 9020 and download the latest firmware update.
3. Install it via USB or HP Smart App.

4. Manually Reconnect Wi-Fi Using HP Smart App

1. Download HP Smart (on Windows, Mac, or mobile).
2. Open HP Smart > Select Printer Setup > Choose Wireless Connection.
3. Follow the on-screen instructions to reconnect the printer to Wi-Fi.

5. Perform a Factory Reset (Last Resort)

If nothing works, try a Full Reset:

1. Turn off the printer.
2. Press and hold Back (↩️) + Cancel (❌) while turning the printer on.
3. Release the buttons when the reset screen appears.
4. Follow the setup steps and reconnect Wi-Fi.

If the Wi-Fi option is still missing, your wireless card might have failed. You can:

• Try connecting via Ethernet temporarily.

Let me know if you need further guidance! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @MeAndMyThree,

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Take care, and have an incredible day ahead! 

Best regards,

Kuroi_Kenshi

I am an HP Employee