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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎03-11-2025 11:02 PM

HP Recommended
Operating System: Microsoft Windows 11

Hello. Our user just bought a HP OfficeJet Pro 8130e and she's having issue printing on it. The printer keeps showing Offline.
I tried to troubleshoot via following the steps found here: 

https://support.hp.com/sg-en/document/ish_2026537-1681507-16

 

The changing of Wifi to Public to Private works, however after few days, the issue re-occurred.

Need your expertise please. Thank you!

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1 person had the same question
1 REPLY 1

‎03-18-2025 01:13 PM

HP Recommended

@PaulP17, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your HP Officejet Pro 8310e being offline! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

Since changing the Wi-Fi network from Public to Private temporarily resolved the issue, it’s possible that there may be some underlying network or software-related concerns. Let’s try a few more steps to narrow down the cause:

 

Check Printer Status and Restart

  • On your computer, open Settings > Devices > Printers & Scanners and make sure the printer isn’t set to Use Printer Offline.
  • Restart both your printer and router. Wait about 2 minutes after restarting to allow the network to stabilize.

Update Printer Firmware

  • Outdated firmware can sometimes cause connectivity issues.
  • On the printer's control panel, go to Setup > Printer Maintenance > Update the Printer to check for any available updates.

Reinstall Printer Drivers

  • Remove the printer from your computer's list of devices.
  • Download and install the latest drivers from the HP support page for the OfficeJet Pro 8130e.

Set a Static IP Address

  • Go to the printer’s Embedded Web Server (EWS) by typing the printer's IP address into a browser.
  • Under Network Settings, set a static IP address to help maintain a stable connection.

A few quick questions to help diagnose the issue better:

  1. Have you updated the printer firmware recently?
  2. Did the issue start after any network changes or software updates?
  3. When exactly does the printer go offline — during printing or after a period of inactivity?

Please try these steps and let me know how it goes. I’ll be happy to continue assisting you until we get this fixed! 😊  

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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