HP Officejet 8015 says problem with HP account

[Cindy1-]

I try to print a document and my printer says there is a problem with my HP account.....

I haven't changed anything....any ideas?

[VikramTheGreat]

Hi @Cindy1-,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it is when your HP OfficeJet 8015 suddenly says there's a problem with your HP account, especially when nothing seems to have changed on your end.

This issue is often related to HP+ or Instant Ink-connected printers, which require an active internet connection and a valid HP account to function properly. Let’s get this sorted step-by-step.

1. Restart and Check Connection

• Turn off the printer and unplug it for 60 seconds.
• Plug it back in and ensure it’s connected to Wi-Fi:
  • On the printer screen: Go to Settings > Network Settings > Wireless Settings > Wireless Setup Wizard
  • Reconnect if needed

2. Sign in to Your HP Account

• Go to: HP Smart
• Sign in with the same email address used to set up the printer originally
• Check for:
  • Alerts or Billing Issues
  • Any expired HP+ or Instant Ink plan
  • Ensure the OfficeJet 8015 appears in the devices list

🔗 Download the HP Smart App: HP Smart - Free download and install on Windows | Microsoft Store

3. Use the HP Smart App to Reclaim Printer

• Open HP Smart on your computer or phone
• If the printer shows as offline or needs attention:
  • Tap it → Go to Settings > Advanced Settings > HP Account
  • Select Reconnect or Update HP Account
  • You may be prompted to sign in again

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat