HP Officejet E910 connection keeps dropping out.

[gobbledygeek]

HP Officejet E910 connection keeps dropping out, although my router says its connected and the wifi light on the printer is on. 

So cant view the EWS! (when i can view this server i can print). I've been through all the recommended fixes switching on and off reinstalling software,  unplugging and replugging router printer etc. etc. 

Oh and I've tried all the fixes recommended by that virtual agent. Even tried Ethernet that didn't work either.

Im running Windows 10 

Don't know where to go from here.

Any body any ideas ill try anything now. Its one step from going in the bin.

Thanks  John M

[gobbledygeek]

Overwhelmed by the influx of support, not one reply is it something i said?

[KrazyToad]

@gobbledygeek

Welcome to HP Support Community

I would like to help

Please download and run the HP Print And Scan Doctor ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.