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Featured blog article:

Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎08-05-2021 11:35 AM - edited ‎08-05-2021 11:43 AM

HP Recommended
Operating System: macOS 11.0 Big Sur

I have tried to access wireless features on my 6830 printer, but some months ago, I got locked out.  After having read the previous posts, I still have not had luck.  When I try the Set Up/Printer Maintenance/Restore, I still get the same message: "The feature has been locked by your administrator or the person who set up the printer."  

 

I've tried reinstalling the software more than once.

 

I also read that making network changes could  affect some features, and now I wonder if changing the modem and wifi router last year could be related to my troubles.   Please help me reset the printer to factory settings. 

Category:
1 REPLY 1

‎08-10-2021 04:37 AM

HP Recommended

@dikota

 

Welcome to the HP support community.

 

I understand that you are unable to change wireless settings on the printer, follow these steps to fix the issue.

You might have to reset the printer, I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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