HP PRINTER CONNECTIVITY

[Jake1237]

HP has the absolute worst customer service I’ve ever experienced in my life. I’m sitting here speaking to an agent that is AI that has no clue what I’m talking about, just literally wasting my time, not only that every single one of their calm menus where you select a number based on the questions they ask you have nothing to do with what I’m calling about, and it’s a complete loophole. Then when I finally make any progress, they’ll just hang up on me. This is absolutely disgusting and a disservice to your customers

[Meghana_10]

Hello @Jake1237, Welcome to the HP Support Community.
 

Thank you for taking the time to share your experience with HP Support. Having to navigate multiple automated menus, repeat the reason for contacting support, and then lose the connection after finally making progress can make getting assistance far more difficult than it should be.
 

We appreciate the direct feedback regarding the automated support experience, call-routing options, and disconnected calls. Feedback like this is important, and we will make sure your comments are documented and passed along to the relevant team for consideration.
 

We would also like the opportunity to help with the original HP product or technical issue that prompted you to contact support. If you would like to continue here, please provide:
 

• The exact HP product model and product number.
• A brief description of the issue.
• Any error message or error code displayed.
• The troubleshooting already completed.

Please do not post your serial number, phone number, email address, or other personal information publicly on the Community.
 

Once we have the product and issue details, we will do our best to provide clear and relevant assistance without asking you to unnecessarily repeat troubleshooting you have already performed.

Have a great day!