HP Photo Envy 7858 Connects & Prints From Phone But Not W10 PC

[TimIndy]

Started having problems with this earlier this year. Connected to a Dell Pavillion All-in-One running the latest version of Windows 10. Computer would say it couldn't connect, so I uninstalled and tried to reinstall. Said it couldn't find the printer, even though it showed up on the list. When trying to install as a direct print, say there was no driver available.

Used the HP Smart app and again, it showed the printer in the list, but couldn't/wouldn't install. Did a full factory reset of the printer then did a full update and installed all the latest Basic Drivers on the PC to see if that would help the system recognize it. NADA.

The printer is connected to the wireless network, the computer is connected, and the computer sees the printer (pics attached) but it won't install it.  All that said, I have the HP Smart app on my iPhone 12 and can use it to print without a problem.

Signed

Dazed and Confused

[Dragon-Fur]

@TimIndy 

There are a few places this can go sideways.

The printer software might need to be updated.

At this writing, the most recent release of Firmware is dated Dec 3, 2021

HP ENVY Photo 7800 All-in-One Printer series Firmware Update 

If you update the printer firmware, afterwards Restart the computer and log in.

What else?

The printer might be having trouble with the printer connection type, or the connection to a dual band router, for example.

This printer supports a dual band router - that is, when configured properly, the printer can connect to either 2.4GHz or 5GHz, though not at the same time.

Review / Reference

Product Specifications for the HP ENVY Photo 7858 All-in-One Printer (K7S00A)

Dual band / dual frequency router?

Check that the router is broadcasting on both frequencies.

Assign an SSID named network for each band / frequency.

Connect the printer to the SSID network you intend it to use.

Note that it is OK to have the printer on one frequency and other devices on the other band.

The router will direct the traffic between the two bands and support devices on your network.

Example - Dual Band / Dual Frequency network / router

SSID_Dual_Band_Example_10

=============================================================================

What else?

A "device"  or missing software message means the critical part of the installation is failing after the software itself is loaded and the printer is trying to connect.

Reloading and reloading software sometimes cannot fix the problem if the software is not the source of the issue.

What works depends on where the source of the failure is located.

For example, 

The failure might be related to the way the printer is connected to the computer, that is, the Connection type.

• Change the connection type to TCP/IP and Restart the computer - this might be enough to correct the problem and let you use the software already installed. Change the connection type and then check for any difference.
  

Not quite enough?

• Uninstall the printer software AND go back to check and clear out anything that might have been missed.  This seems counter intuitive - you have already uninstalled a dozen time - the extra "clean up" steps can catch bits that are missed by the normal uninstall process.  After the complete uninstall, Restart the computer and install the printer software.

>>> Your Full Feature Software / full driver printer software installation package

HP ENVY Photo 7800 All-in-One Print and Scan Driver and Accessories 

===================================================

Details / How-to / Examples

Use this method when there are problems reinstalling the software.

Start - “All the bits”

Printer Software – Blocked in Security Software

Check your Security Software to make sure the printer software is not being blocked.  Most Security software will allow you to make an exception for applications / software you want to use on your computer.

If you make changes to the security software setup, Restart your computer and log in.

Uninstall Existing Printer Software (Full Feature Software)

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

Restart the computer and log in

If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and log in

Check and Remove Section

Reminder: After all checks > If any changes are made > Restart the computer and log in

Check / Remove - Printer Drivers – Lurking in Devices and Printers

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

(Top Ribbon) Click Print Server Properties > tab Drivers

Select each unwanted entry > Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

Check / Remove – Printer folder/files in C:\ ProgramData

Open File Explorer > Navigate to C:\ProgramData > Open folder Hewlett Packard

Delete any Printer related folders / files

Check / Remove - Printer Software – Lurking in the Device Manager

Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Check / Remove  - Printer Software – Lurking in the User Account

Clear HP / files in Temp folder

Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (Ignore files that cannot be removed)

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP

Remove / Delete any folder named for the printer you wish to remove

Manual Queue Reset

Details…

Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS

Back in Services …

Start Print Spooler Service

End Check and Remove Section

After all checks are completed > Restart the computer and log in

======================================================

Installation – Full Feature Software

• If using USB, disconnect the USB cable between the printer and the computer before starting the installation.  Connect the cable when instructed to do so (toward the end of the installation procedure).

Printer Software - Easy Start Software wrapper

• Home Page - HP Easy Start
• Open Category Software and Drivers
• Topic: Software-Utility
• Download and save the current version of the Easy Start Software to install your print software

No Easy Start for your older model? 

OR

If you do not already have your installation package ready to download

then

Look for and Download-Save-Install the Full Feature Software (Printer Software) installation package

• Open your printer Support Website  
• Open Category Software and Drivers
• Full Feature Software might have been relocated to subcategory Software-Utility
• Installation package name might be Print and Scan Driver and Accessories

Basic Instructions - Install the Full Feature Software / Full Driver printer software

• If using VPN, shut it off to install software
• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7858 All-in-One Printer 

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