HP Pinter Wi-Fi Connectivity problems

[charlessmith12]

I bought a new HP DeskJet 2700, and I am trying to connect my printer to the Wi-Fi. My network is working fine, yet the printer is unable to detect it and keeps showing offline. Is there anything that I am missing while doing the wireless setup?

[Pallipurath · Accepted solution]

Hi @charlessmith12,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that your HP DeskJet 2700 printer is having trouble connecting to your Wi-Fi network, I would request you to please follow the steps:

Confirm Wi‑Fi Band

• The DeskJet 2700 supports 2.4 GHz Wi‑Fi only.
• If your new hub combines 2.4 GHz and 5 GHz under one name (SSID), split them into two (e.g., “HomeWiFi‑2.4” and “HomeWiFi‑5”).
• Connect the printer only to the 2.4 GHz SSID.

Reset Network Settings

• On the printer:
• Hold the Wireless and Cancel buttons together for 5 seconds.
• This restores network defaults (wireless light will blink).

Reconnect via HP Smart

• Install/open HP Smart on your phone or computer.
• Tap Add Printer → Set Up a New Printer.
• Select your 2.4 GHz Wi‑Fi, enter the password, and wait until the wireless light turns solid.

Re‑Add Printer in System Settings

• On your Mac/PC:
• Go to Printers & Scanners.
• Remove the DeskJet 2700.
• Add it again using the IP address or HP Smart.

Take care and have an amazing day!

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Regards

Pallipurath.