HP Print Service plug in

[WildThunder]

Can log into account no problem. However, when loading HP Print Service plug in (on Android), it never finds my account. HP's Adnroid app its and spins looking for account.  Any ideas for a fix?

[Raj_05]

Hi @WildThunder,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble with your HP Officejet Pro 8600 Plus E-All-In-One Printer not being able to find your HP account when trying to set up the HP Print Service plug-in on Android, there are several steps you can take to troubleshoot and potentially resolve the issue. Here are some suggestions.

• Ensure Network Connectivity:

  • Make sure your printer and Android device are connected to the same Wi-Fi network. This is crucial for the HP Print Service plug-in to detect your printer.

• Update HP Print Service Plug-In:

  • Ensure that you have the latest version of the HP Print Service plug-in installed on your Android device. Outdated versions may have compatibility issues.

• Reinstall HP Smart App:

  • You can try uninstalling the HP Smart app on your Android device and then reinstalling it from the Google Play Store. This may help resolve any software glitches.

• Clear Cache and Data:

  • In your Android device's settings, go to "Apps" or "Applications," find the HP Print Service plug-in, and clear its cache and data. This can sometimes resolve issues related to the app's configuration.

• Reboot Your Printer:

  • Turn off your HP Officejet Pro 8600 Plus printer, wait for a minute, and then turn it back on. Sometimes, a simple reboot can solve connectivity issues.

• Reset Printer Network Settings:

  • You can reset the network settings on your printer to ensure it's properly connected to your Wi-Fi network. Consult your printer's user manual for instructions on how to do this.

• Check Firewall and Security Settings:

  • Verify that your router's firewall or any security settings are not blocking the communication between your printer and Android device.

• Verify HP Account Credentials:

  • Double-check that you are using the correct HP account credentials (username and password) when setting up the HP Print Service plug-in. Ensure that your HP account is active and has no login issues.
• Alternative Printing Methods: If you continue to face issues, you can also consider alternative printing methods, such as using HP ePrint or other mobile printing solutions, if supported by your printer.

I hope this helps.

Take care and have a good day.

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Alden4
HP Support