HP Printer does not connect to web services (after 2 years working well)

[Fernan_Spain]

Hi, I am subscribed to HP Instaink for 2+ years with my 2722e printer and everything has always worked well. This summer while on vacation, there was a short power outage at home and when we arrived the printer was showing an error message (could not connect to Internet). I solved this Wi-Fi connection (was not that easy) and open the EWS (Embedded Web Server) where everything looks fine, I checked for new firmware updates but the printer is fully up-to-date, but when I try to connect to Web Services it tries for 1-2 min but I get an error of "Web Services may be busy or unavailable temporarily".

Other information:

• I've logged in HP Instaink and my subscription is ok and paid monthly, but the printer appears as "disconnected from Internet)
• I've unplugged the router and the printer twice and nothing changes
• I've tried 5 times connecting to the web services and get the same error.
• The cartridges are well installed and recognized as Instaink Cartridges so I can't use them to print while the Web Services are not connected.
• The printer works well when printing help pages and printer information pages, so it seems to work well.
• I've browsed and read all articles in HP Smart

What else can I do?

Should I reset the printer to factory settings (how?) and start all over again?

Could the power outage have damaged the printer?

Could it be a problem of region mismatch for web services? I am based in Spain but perhaps the printer tries to connect to US.

Please, help me solve this as we need to print very soon!

[A_Gayathri]

Hi @Fernan_Spain,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.