cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
TraceK
New member
1 0 0 0
Message 1 of 2
76
Flag Post

HP Printer looses wireless connectivity

HP Recommended
HP 8620
macOS 10.15 Catalina

Hi,

I have recently had to change my modem, as the wireless connection on it would no longer function. Ever since I changed the modem, the printer keeps dropping out of the network. I pair it manually with the network and am able to print for a while, however, then it will drop out and not be connected to the network. I then have to pair the printer again.

I have searched on some forums and others have advised that maybe the IP address needs to be changed from automatic to manual. I have done this and the printer worked for a while. However, the signal seemed to drop out again and I had checked the IP address settings. The setting had changed from manual back to automatic.

How can I fix this so I do not constantly have to pair my printer with the modem?

Thanks

Trace

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,772 18,749 1,541 1,515
Message 2 of 2
Flag Post
HP Recommended

@TraceK, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

  • Are the printer and PC connected to the same network?
  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
  • What is the distance between the router and the printer?
  • Is there any antivirus software installed on your computer?
  • Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

 

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation