HP Printer not detected

[will-i-am-1]

I have an HP Envy Inspire 7200 printer. 

I changed my wifi router recently and ever since then my laptop cannot find my printer.

Printer and laptop are both indicating that they are picking up the new wifi router.  

I've been onto Microsoft support who reloaded Windows 11 for me saying this would solve the problem but it didn't.

I've tried the printer with Wifi Direct enabled and disabled.

I've even done a factory reset on the printer.  After doing that HP Smart now indicates the printer and that it is 'ready' which was very hopeful, but as soon as I try to print, it reverses the 'ready' message and reads 'offline' instead.

I'm considering hardwiring the printer to the new wifi router to see if this resolves the problem, but I'll need to get hold of an Ethernet to USB Type B cable as the only port.  

Would this work, or can anybody suggest another fix that I haven't yet tried?

Thanks, will-i-am-1

[Deep_World]

Hi @will-i-am-1,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I understand your querry, to have your printer show as “ready” one moment and then flip to “offline” when you try to print. You’ve already done a lot of the  troubleshooting steps, so let’s work together to narrow this down further.

Could you please confirm whether your Wi-Fi is set to 2.4 GHz, 5 GHz, or both  printers often prefer 2.4 GHz connections.

Here are a few steps you can try before investing in cables:

1. Check IP address: On the printer’s control panel, print a network configuration page. Make sure the printer has a valid IP address from your new router.
2. Ping test: From your laptop, try pinging the printer’s IP. If it fails, the issue is network-level.
3. Re-add printer manually: In Windows 11, go to Settings > Bluetooth & devices > Printers & scanners > Add device. Choose “Add manually” and enter the printer’s IP address.
4. Update HP Smart: Ensure you’re running the latest version of HP Smart, as older versions can misreport status after router changes.
5. Router settings: Disable “AP isolation” or “client isolation” if enabled this prevents devices on Wi-Fi from talking to each other.
6. Static IP assignment: Assign a fixed IP to the printer via your router’s admin page. This avoids the printer “disappearing” when DHCP renews.

As for your idea of hardwiring: unfortunately, the USB Type-B port is designed for direct connection to a computer, not to a router.Ethernet isn’t available on this model, so Wi-Fi is the best option.

I hope this helps.