HP Printer

[DPrinciple]

I moved my printer from my home office to my new work office.  Although it initially connected to the wi-fi, it keeps requiring me to physically touch it for it to print.  It's having a problem scanning now and keeps telling me it is not connected to the network.  It will print but not without manual intervention

[A_Gayathri]

Hi @DPrinciple ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 8035 is having trouble maintaining its connection to the Wi-Fi network, which could be causing both the scanning and printing issues. 

Here are a few steps you can try to resolve the problem:

Reboot the Printer and Network:

• Power off the printer and unplug it for 30 seconds.
• Reboot your router and modem to ensure the network is stable.
• Plug the printer back in and turn it on.

Re-Connect the Printer to the Wi-Fi:

• On the printer's control panel, go to the Wireless or Network settings and reconnect it to the Wi-Fi network.
• Make sure the printer is connected to the correct network and that the signal strength is strong.

Update Printer Firmware: Update the firmware on an HP printer

• Check for any firmware updates by going to the HP Smart app or visiting the HP support website for the latest updates.
• Installing the latest firmware can sometimes resolve connectivity issues.

Check Printer IP Address:

• Make sure the printer is assigned a static IP address on your network to avoid changes that can disrupt connectivity.
• You can find the IP address in the printer's network settings and then configure your router to reserve that IP.

Reinstall HP Smart App: HP printer setup (HP Smart app)

• If you're using the HP Smart app, uninstall it and reinstall it to ensure there are no corrupted settings.
• Once reinstalled, reconnect the printer using the app.

Reset Network Settings on the Printer:

• If the above steps don't work, you can reset the network settings on your printer:
  • From the Settings menu on the printer, select Network or Wireless Settings and choose to Restore Network Defaults.
  • Then, reconnect the printer to the Wi-Fi network.

Let me know how it goes, and we can try other troubleshooting steps if needed.

Refer to this document: Troubleshoot a Wi-Fi connection to an HP printer
HP printer setup (Wi-Fi network)

I hope this helps. 

Take care and have a good day.

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