HP SMART TANK

[001N]

PRINTER SHOWING OFF LINE DESPITE OF ALL PROCEDURES FOLLWED ..

[Sneha_01]

Hi @001N 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Smart Tank printer is showing "offline" despite following the usual troubleshooting steps, here are some additional things you can try:

Check Connections:

• Ensure the printer is properly connected to the Wi-Fi network. You can check the network status from the printer's control panel.
• If you're using a USB connection, make sure the cable is securely connected to both the printer and the computer.

Restart Devices:

• Restart your printer, computer, and router. Sometimes a simple reboot can resolve connectivity issues.

Set as Default Printer:

• On your computer, go to the "Devices and Printers" section and make sure your HP printer is set as the default printer.

Update Printer Drivers:

• Visit the HP support website to check for and install any available driver updates for your printer model.

Disable Use Printer Offline:

• In the printer settings on your computer, make sure the "Use Printer Offline" option is not checked.

Check Firewall/Antivirus Settings:

• Sometimes, firewall or antivirus software can block printer communication. Temporarily disable them to see if the printer connects.

Printer Software:

• Use the HP Smart app or HP Print and Scan Doctor tool to diagnose and fix issues.

Network Configuration:

• If your printer is on a different network (e.g., a guest network), ensure both the printer and computer are on the same network.

Factory Reset:

• As a last resort, you can perform a factory reset on the printer. Refer to the printer manual for instructions.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support