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‎03-16-2025 11:15 AM - edited ‎03-16-2025 11:24 AM

HP Recommended

When I open the HP Smart app everything looks good. But when I hit "scan", it asks me to connect my device to the internet, and then hit "continue". No matter how many times I press "continue" after already being connected to the internet, it won't stop giving me the same message; "connect to the internet and then press continue". I have tried disconnecting, pressing continue, then reconnecting and pressing continue again. I have also tried restarting, to force quit the app (because it doesn't respond to command+q (quit function) after getting stuck in this loop). Please help, I have an HP Envy 4500 and am using a MacBook Air.

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1 REPLY 1

‎03-21-2025 01:45 PM

HP Recommended

@gdeister, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

That endless "connect to the internet" loop is beyond frustrating—especially when you are already connected! 😩 Since your HP Envy 4500 keeps prompting you in HP Smart on your MacBook Air, let's try a few things to break the cycle.

 

First, make sure HP Smart has the right permissions:
Go to System Settings > Privacy & Security > Full Disk Access, and add HP Smart if it's not already there.

Next, reset HP Smart:

  1. Sign out of your HP account in HP Smart.
  2. Delete HP Smart from your Mac.
  3. Reinstall HP Smart from the App Store.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

  • Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

Garp_Senchau
I am an HP Employee

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