HP Smart App Unable to Connect to Printer

[TechUST]

Hi There,

We are encountering an issue with a computer while attempting to use the HP Smart App. The app appears to be installed correctly and is functioning as expected. However, it fails to connect to the printer. Although printing via IP works without any issues, the app is required to access additional features, such as scanning. Please suggest how to fix. 

[Irfan_06]

Hi @TechUST,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your printer that is not printing

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit.

- When was the last time your printer was connected to the network or working fine?

- Were there any changes made to your printer or router recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support