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Common problems for Connectivity Issues
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Magzillarvs
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HP Smart App on Chromebook

HP Recommended
HP Office jet 4650
Chrome OS

I have an HP Chromebook and have been using the HP Smart App to print and scan documents without any issues. Now the app is requiring me to login to HP services. After creating an account and trying to log in, I get a blank screen and a blue spinning wheel with the words "Thanks for your patience" and I can never log in. How do I fix this?

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Dragon-Fur
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HP Recommended

@Magzillarvs 

==============================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not post any private information in our very public Community.

These people might be scammers trying to steal your information / money.

=====================================================

 

At this writing >> HP Smart is not supported on Chrome OS.

I've read similar posts that "Yes, I was using it" and "Now it doesn't work".

The problem, if there is one, is that without the application being supported in your Operating System,

I am not sure what to offer to get the application to cooperate.

 

What?

Chrome OS is apparently not Android - at least not the flavor of Android recognized by the application.

 

HP Smart - iOS and Android >>> Download, How-to. Videos, and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)

Excerpted:

"Install the HP Smart app on a mobile device running Android OS 7.0 (Nougat) or later, Apple iOS 12.0 or later, or iPadOS."

 

What else?

Google says

"You can install apps from the Google Play Store and the web to complete your tasks on a Chromebook. In the Google Play Store, discover Android games designed for Chromebooks, like Asphalt 9, Roblox, and Stardew Valley."

 

 

Your Printer supports:

HP Print Service Plugin 

 

From what I can tell, the "Plugin" supports images and PDF files.

 

What else?

 

Chromebook Printing and Scanning

Go to Printing with the HP Print for Chrome App for more information.

HP Print for Chrome is compatible with Chrome browser v44 and later installed on a Chromebook, or Windows, Mac, or Linux computer.

 

HP Printers - How to Scan (Chromebooks)

NOTE:  Browser > Webscan – Embedded Web Server (EWS) - USB connection not supported

 

 

References / Resources

 

Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first.

Open the section for your printer series  >  Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 4650 All-in-One Printer series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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