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‎08-05-2022 07:11 PM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I've had an HP OfficeJet Pro 9015 for over a year.  For reasons unclear to me, the HP Smart software stopped working.  Today, the HP Smart software cannot find the printer. However, Windows was able to find the printer and get it to scan.  Yet, HP Smart still cannot find the printer. 

 

I've tried:

1. Rebooting my computer

2. Uninstalling and re-installing the HP Smart software

3. Power cycling the printer

4. Trying to add the printer using manual IP address into HP Smart software during "Find Printer"

5. Successfully confirmed the printer is connected to the network (with a test page printed as well)

6. Uninstalling and re-installing the printer through Windows (which was able to find the printer immediately) 

Category:
1 REPLY 1

‎08-10-2022 12:32 AM

HP Recommended

@realtanu

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

This should be fixed with the next app update.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 


I am an HP Employee

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