HP Smart Mobile App doesn't support my printer.

[GALAW]

I have a HP ENVY INSPIRE 7200E ALL IN ONE printer.  I have installed the HP Smart printer app on my smart phone.  The app will not connect to the printer as it is not listed therefore not supported.

Can I use the HP 7100 series selection instead or is there a better option?

TIA

[Dragon-Fur]

@GALAW 

Welcome to the HP Community --

All the printer models in this Inspire Series are supported by HP Smart.

Search results:

Results for "HP ENVY INSPIRE 7200E ALL IN ONE" (6) 

No, you cannot use drivers from the "7100" series - the 7100 is a much older printer series - not related to your printer model type.

Not sure where the problem is located - but it's not one of the printer not being supported.

Might be as simple as your version of OS on the phone is unsupported or the network connection.

References - Places to check / adjust the setup

Note, If using a supported Android phone / OS,

Consider / Try

Mopria Print & Scan – Designed for Android

Print From Android 8 and Higher FAQ

Download / Install the Mopria App for Android

Google Store > Mopria Print Service App

Troubleshoot printing issues with Mopria Print Service (Android)

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Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

HP printer setup (HP Smart app)

Read the FAQs

For example: 

What is the HP Smart app and its requirements?

And / or

What if my cloud printer is missing, offline, or unavailable in the HP Smart app?

And / or

Why can't I connect my wireless printer or print over the network?

Reminder:

For Android

 Google Play Store - HP Smart

Compatibility

Requires Android 9.0 and up

 Google Play Store - HP Print Service Plugin

HP Print Service Plugin for Android   HP Printers - Printer isn't available error (Android)

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>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

“Print Anywhere” Supported on Select Printers

  HP Printers - Print Anywhere with the HP Smart App

NOTE:  If a print job is blocked for more than 5 minutes, the HP Smart app cancels the job automatically.

Mobile Print – HP Smart - Why is the printer offline or not showing up in HP Smart?

Checkpoints

• For example:  Check network and Web Services requirements if the printer connection is lost when using Print Anywhere.
• Printer discovery and status updates can take up to 45 seconds. If you are on a cellular or different wireless network, wait several seconds and try again. Swipe down on the HP Smart home screen to force a refresh.
• Make sure the computer or mobile device is connected to a local or cellular network with internet access.
• Connect the printer to a wireless network with internet access and make sure Web Services is enabled.
• Sign into the HP Smart app with the same credentials used to claim the printer on the HP Smart website.
• Android: Enable location permissions for the HP Smart app, and make sure the printer was added to the HP Smart app while using the same wireless network as your mobile device.
• Important >> Make sure the version of HP Smart is the latest version of the app – all devices where the app is installed must be running the latest version of the app for that platform / device type.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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