HP Smart Printing Queue - How to access print queue

[arveyd]

I print jobs to "HP Smart Printing" instead of my HP 2700 series printer because that's all I saw on the web page drop down list I was trying to print from. I get an error and nothing gets printed. The printer works fine and I can print other jobs when I select the printer. When I go to to the print queue and select "HP Smart Printing" I see a job "Paused". I can't successfully restart this and get it printed to my HP 2700. What IS HP Smart Printing and how do I associate this with my HP 2700 print queue? So thoroughly confused.

[Dragon-Fur]

@arveyd 

Welcome to the HP English Community --

HP Smart Printing is a printing queue - it has no physical components.

HP Smart Printing can be used with printers installed on the Windows system.

Switch to the printer you want to use within HP Smart, the software you are using to submit your print job, or within HP Smart Printing Printing Preferences.

HP_Smart_Printing_Printing_Preferences_Dialog_2

Next,

If the print job in the Print Queue for HP Smart Printing displays a job that cannot be restarted, Cancel the job instead.

HP_Smart_Printing_Print_Queue_Actions_1

and / or

Details > Manual Queue Reset

> > > Windows 10 / Windows 11 < < <

Windows Start > Search for “Services”

Optional > Right-Click and Pin to Start / Taskbar > Open Services App

> > > Windows 10 < < <

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the PRNTERS folder

NOTE: Folder might be hidden.

C:\Windows\System32\spool\PRINTERS

OR

C:\Windows\System\spool\PRINTERS

Delete any files found in folder 

Start Print Spooler Service

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Message Content References

Print Queue / Print Service Reset

• In most cases, after a print job has been accepted, it is turned over the Windows Print Services for completion. 
• When a job is "stuck in the queue", it is sometimes because Print Services is stuck or otherwise “broken”.
• If the job is accepted and quickly disappears, it is perhaps the result of incorrect Temp folder permissions.

HP Printers - Print jobs stuck in print queue

Replacement for Print and Scan Doctor

Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS)

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 2700 All-in-One Printer series  

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