HP Smart Tank Plus 551

[Braxton2400]

Hello I am looking for assistance connecting my Hp printer to my computer. This is a second hand printer and im unable to get the WPS pin number. I tried to do the hold the wireless and information button at the same time but all it does is pull the paper through and not print the number. Yes I have ink in the printer. Please someone help….

[Kuroi_Kenshi]

Hi @Braxton2400,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding connecting HP Smart Tank Plus 551 to your computer without a WPS pin!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Wireless Setup via HP Smart App:

• Download and install the HP Smart app on your computer or mobile device. This application simplifies wireless setup and management without needing a WPS PIN.
• Open the HP Smart app and select "Add Printer" to begin the setup process. Follow on-screen instructions to connect the printer to your Wi-Fi network.

USB Connection:

• You can use a USB cable to connect the printer directly to your computer. This method doesn't require a network setup.
• Make sure you have the correct driver installed from the HP website. Your computer should recognize the printer once connected.

Wireless Setup Wizard:

• On the printer control panel, go to “Setup,” then “Network Setup,” and select “Wireless Setup Wizard.”
• Follow the instructions to select your Wi-Fi network and enter the password manually.

Access Point Mode:

• Enable Wi-Fi Direct on the printer, which allows direct communication between the printer and your computer without campus network configuration.
• Use the printer’s touch panel to enable Wi-Fi Direct. You can then connect your computer to the printer’s Wi-Fi Direct network.

Troubleshooting Tips:

• Ensure your printer is within range of the Wi-Fi router.
• Restart your printer and computer, then attempt the connection again.
• Verify that the firmware of your printer is up to date, sometimes resolving connection issues.

Refer to these links for further assistance:

https://support.hp.com/us-en/document/ish_2380042-1648009-16

https://support.hp.com/us-en/document/ish_4641127-4645964-16

https://support.hp.com/au-en/document/ish_1736528-6106885-16

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,