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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Wireless, Networking & Internet
- HP Smart - activate scan to computer

Create an account on the HP Community to personalize your profile and ask a question
12-19-2022 02:24 PM
Welcome to the HP Community Forum.
Scan-to-Computer is typically part of the Full Feature Software / full driver printer software.
Unfortunately, unless you have (or can get) an archived copy of the Web Pack installation package that will work with Windows 10, the full driver software is no longer available for your printer in category Software and Drivers and Windows 10.
The built-in drivers provide some basic print features -- this is certainly not the "full feature" experience that is (was) available in the full driver printer software.
Windows 10
HP Printers - Installing and Using the Windows Built-in Print Driver
Scan? See Section FAQ > How do I use the printer functions with the built-in driver?
Example
Scan documents and photos: Complete scan jobs with a Windows app that works with the built-in driver.
- Windows Fax and Scan: In Windows, search for and open Windows Fax and Scan. Click New Scan, and then select your printer.
- Windows Paint: In Windows, search for and open Paint. Click FileFrom scanner or camera.
- Windows Scan app: In Windows, search for and open the Windows Scan app. If it is not listed, go to Windows Scan (in English) to install it.
HP printers - Windows built-in driver fails to install
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HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP Officejet Pro 8500 All-in-One Printer series - A909
or
Enter the device type and model name of your HP device
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People who own, use, and support HP devices.
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