HP Smart app and PC cannot see printer anymore

[RedZoid]

All of a sudden I cannot see my printer from my pc or my husband's pc. The HP Smart app cannot find it. HP Connected and my HP Instant Ink account still says it is connected. Any suggestions on how to get it connected again? Why does this always happen to printers??

[Hawks_Eye]

Hi @RedZoid 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Restart devices

Check the printer and network connections

Run Diagnose & Fix from the HP Smart app (Windows, macOS)

Remove and re-add the printer in HP Smart
 

For detailed instructions on how to perfrom the above task, please check the link below:

https://support.hp.com/in-en/document/ish_2026537-1681507-16

Update the printer firmware

HP regularly releases new firmware versions with printer enhancements or issue fixes. Update firmware on a regular basis to make sure you are getting the most out of your printer.

CAUTION:Do not turn off the printer during a firmware update. This can permanently damage your printer.

From the printer control panel (network printers only): Many HP printers with control panel menus can install updates directly from HP. Updating the firmware from the control panel varies by printer model.

For example, touch the Setup icon , touch Printer Maintenance, touch Update Printer, and then touch Check Now. Any new updates install automatically.

From the HP Smart app: From the app home screen, click the image of your printer, and then click Advanced Settings. From the EWS, click the Printer Update tile or click Printer Updates under Manage, and then click Check Now. Any new updates install automatically.

From the HP website: Go to HP Software and Driver Downloads, follow the prompts to open the downloads page for your printer. Click Download next to any updates listed under Firmware, and then open and follow the HP Printer Update prompts to update the firmware.

For more information, go to Update the firmware on an HP printer.

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Hawks_Eye