HP Smart can't find my HP Envy Pro 6455.

[Bonniew88]

The printer wouldn't print.  It said everying was locked.   I tried all the suggested fixes with no success...one of them said to hide the printer and that it would restore the settings upon the next boot.  Didn't happen.  Now HP Smart can't find the printer.  The lights are on, the wifi is flashing but no matter what I do, printer not found.  I even keyed in the IP address and that wasn't found either.  I hope someone here can help me get my pc back online and printing.   Thanks!

[zoey7886]

@Bonniew88, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Smart Connectivity Issues with HP Envy Pro 6455! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If HP Smart can't find your HP Envy Pro 6455 and your printer isn't responding properly, here are some steps you can take to resolve the issue:

Restart Your Devices

1. Power off and on: Turn off your printer, computer, and router. Wait for about 60 seconds, then turn them back on.
2. Reconnect your printer to Wi-Fi: Ensure your printer is connected to the same Wi-Fi network.

Reconnect to Wi-Fi

1. Check Wi-Fi Settings: Ensure your Wi-Fi network is working correctly and that other devices can connect to it.
2. Printer Reset: Perform a printer reset to re-establish the connection:
   • Turn off the HP Envy Pro 6455.
   • Disconnect the power cord from the printer and wait for about 30 seconds.
   • Reconnect the power cord and turn the printer back on.

Confirm Printer Connectivity and IP Address

1. Wi-Fi light status: Make sure the Wi-Fi light on the printer is solid blue (indicating a stable connection).
2. Print a Network Configuration Report: This report will provide the printer’s IP address:
   • On your printer’s control panel, press the wireless button and the information button simultaneously. This will print a network configuration page with details including the IP address.

Use HP Smart Troubleshooter

1. Open HP Smart: Launch the HP Smart app on your computer or mobile device.
2. Add Printer Manually: If HP Smart does not automatically detect the printer:
   • Click on the '+' sign to add a new printer.
   • Enter the IP address manually (if known).

Reinstall HP Smart and Printer Drivers

1. HP Smart App: Uninstall and reinstall the HP Smart app from your device.
2. Printer Drivers: Download and install the latest drivers for your HP Envy Pro 6455 from the HP Support website.

Network Configuration Steps

Check Network Configuration:

• Verify if your printer and computer are on the same network.
• Ensure there are no network restrictions blocking the printer.

Advanced Settings:

• Access your router settings to see if it supports both 2.4 GHz and 5 GHz. For seamless connectivity, connect your printer to the 2.4 GHz network.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,