HP Smart can't find my printer

[ajn48]

My Apple Mac Mini (M1 chip) computer recognises my printer and I can do basic printing, However when I install and boot up HP Smart it can't find my printer. My previous iMac had no problems with HP Smart so I have no idea why this is happening. The most annoying thing is that if I fully delete HP Smart and then install it again my printer miraculously appears but if I close the App down and open it again the printer disappears again. Driving me nuts. I had another product HP Easy scan that used to work and it has the same problem. Infuriating!!  Is there a problem with the M1 chip? Thanks for reading.

[Nal_NR]

Hi @ajn48,

Welcome to the HP Support Community

I understand you are facing an issue with the HP Smart app for your HP Officejet Pro 8610 E. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Were there any updates done on the PC?
• Have you tried performing any troubleshooting for this issue on your own?

While you respond to that, please go ahead and uninstall the HP Smart app from your MAC PC.

Steps to uninstall HP Smart and reinstall:

• Click Finder

, and then click Applications. In the list of apps, click and drag the HP Smart app to the Trash at the end of the dock.

• Go ahead and Update the software on Mac 
• Restart PC
• Once the PC is turned back and idle, download HP Smart 
• Once installed, check if you are able to access the app.

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @ajn48,

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Have a great day! 

[AlexJN]

Thanks for your instructions which I am about to follow.

[AlexJN]

I have now replied. Apologies for the delay.

[Nal_NR]

Hi @AlexJN,

You are welcome and do keep us posted if anything. if that helps, Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!