HP Smart cannot connect to OfficeJet Pro 8710

[jag7769]

Start the software and try to connect via IP address 192.168.1.192

The response is:  "Windows couldn't connect to the printer...."

The IP address was copy/pasted into MS Edge and it opened a nice page from the printer.

So, yes, it can connect.

The error message is insufficient. 

It should state something like: Cannot get an internet connection.  Or cannot ping the printer.  Or printer responded with xxx expected yyy.

That IP is the default address.  

HP Office Jet Pro 8710, Windows 11

What can I do to get it to connect?

[jag7769]

I moved the printer closer to the computer, connected a USB cable, and it works.  

I want it to work via the network.  

It worked fine under Windows 10, but 11 is presenting many more problems.

[jag7769]

When using MS Word and clt-P to print, it may take almost a minute to discover the printer and present the printing dialog.  Then it can take another minute to decide that the printer is not working.

Over this local internet, that sufficient time about 100 Mega bytes of discussion between the computer and printer.  A bit absurd.

Now the printer stopped working via the network and I had to move it to the computer room and plug in the USB cable.

It still would not work until I powered off both printer and computer, powered up printer and waited for it to be ready,  then start the computer.

How can I get the message to the Hewlett-Packard people?

[Betty0610]

@jag7769
 

Welcome to the HP Support Community.

Let's restore the network settings on the Printer:

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 4. Touch Yes

Once done, connect the Printer back to the Wi-Fi.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[jag7769]

What was done:

Touch screen and scroll to find Setup

Scroll to find Network Setup

Select Restore Defaults and wait for it to complete.

Perform the Wireless setup, 3 time before success.

Open the icon, says retrieving information.

Click Scan -> Scan a Document or Photo

Almost immediate reply: The HP LJM129M134 was not found.

Close

Go to the HP Smart app and select add printer

It does not show up.

The USB cable IS CONNECTED

Find the place to print network setup, find address 192.168.1.209

Enter that into the MS Edge Browser

It connected with information about the printer.

Back to HP smart and Printer isn’t listed

Continue to connect WiFi

Will not connect. Back at a screen to enter IP address

Enter the IP address, and it appears to be found. 

But, there is no button / icon to seal the deal.

But it appears to have started working.

Accepted the button for automatic updates.

After a while, open the icon for the printer and clicked scan.  It cannot find it.

Back to HP Smart.  It shows the printer ready.

Click Scan

It wants me to create an account.

I don’t need an account to print or scan.  HP does not need to know everything I print or scan.

Click Close

It returns to the main menu. 

You, HP won’t let me scan documents without an HP account.  That is REALLY BAD.

[Betty0610]

Are you able to print/scan from other devices?