HP Smart continually prompting to log into HP when scanning on macOS

[mazar23]

I have an OfficeJet Pro 9025e. When I was on Windows, HP Smart worked well most of the time, with only occasional unable to connect messages. Since I went to a MacBook Pro running macOS Ventura, when I start HP Smart and click Scan, it proceeds to have me log into HP to go back and complete letting into HP Smart Scan. And oddly, it forces Safari instead of using my default browser of Chrome. I love the capabilities of this printer but this scanning thing is intensely frustrating. Any ideas how to resolve this issue?

[Rainbow23]

Hi @mazar23,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing scanning issues using HP Smart App from your Mac computer.

Please follow the steps listed below to uninstall and reinstall HP Smart App.

1. Click Finder, and then click Applications. 
2. In the list of apps, click and drag the HP Smart app to the Trash at the end of the dock.
3. Go ahead and Update the software on Mac PC from this link.
4. Once the PC is turned back on and idle, download HP Smart App. Once installed, check if you can access the app.

Let me know if this helps.
Take care and have a nice day.

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