cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
PrissyBJ1
New member
1 0 0 0
Message 1 of 2
73
Flag Post

HP Smart doesn't recognize my printer

HP Recommended
Mac
macOS 10.14 Mojave

I have installed the HP Envy 5600 two times as per instructions but HP Smart still doesn't recognize it as being installed.  what do i do now?  

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
25,841 25,721 1,420 1,489
Message 2 of 2
Flag Post
HP Recommended

@PrissyBJ1

 

Welcome to the HP support community.

 

How is the printer connected, USB or Wireless?

Are you getting any error messages?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation