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- HP-Smart funktioniert nicht

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06-23-2025 03:15 AM
Liebe Experten,
leider funktioniert bei mir HP Smart nicht mehr. Weder auf dem Samrtphone (Android) noch auf Windows 11.
Danke für Eure Hilfe
Grüße
Dear experts, unfortunately, HP Smart no longer works for me. Neither on my smartphone (Android) nor on Windows 11.
Thank you for your help.
Regards
06-24-2025 12:49 PM
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
I'm sorry to hear that you're experiencing issues with HP Smart on both your smartphone and Windows 11 PC. Here are some troubleshooting steps you can follow to resolve the problem:
Troubleshooting HP Smart on Android:
Check for Updates:
- Ensure that you have the latest version of the HP Smart app installed. Open the Google Play Store, search for HP Smart, and update if necessary.
Clear Cache and Data:
- Go to Settings > Apps > HP Smart > Storage.
- Tap Clear Cache and Clear Data to remove temporary files.
Reinstall the App:
- Uninstall the HP Smart app from your device.
- Restart your smartphone.
- Reinstall the app from the Google Play Store.
Check Permissions:
- Ensure that HP Smart has the necessary permissions to function properly. Go to Settings > Apps > HP Smart > Permissions and allow all required permissions.
Troubleshooting HP Smart on Windows 11:
Check for Updates:
- Ensure you have the latest version of HP Smart installed. Open the Microsoft Store, search for HP Smart, and update if necessary.
Reinstall the App:
- Uninstall HP Smart:
- Open Settings > Apps > Installed apps.
- Find HP Smart and click on Uninstall.
- Restart your PC.
- Reinstall HP Smart from the Microsoft Store.
Run App Troubleshooter:
- Open Settings > System > Troubleshoot > Other troubleshooters.
- Find and run the Windows Store Apps troubleshooter.
Reset the App:
- Open Settings > Apps > Installed apps.
- Find HP Smart and click on Advanced options.
- Scroll down and click on Reset.
Additional Steps:
Check Network Connection:
- Ensure your devices are connected to a stable internet connection as HP Smart requires network access to function properly.
HP Support Assistant:
- Use HP Support Assistant to check for updates and diagnose issues. You can download it from HP Support Assistant.
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Take care, and have an amazing day!
Regards,
Hawks_Eye