HP Smart not recognizing WIFI Password

[msptechx99]

If it keeps saying password is incorrect when installing a printer, try reinstalling HP Smart. 

[Hawks_Eye · Accepted solution]

Hi @msptechx99 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

If HP Smart keeps rejecting your Wi-Fi password, even though it's correct, here are some steps to troubleshoot:

Steps to Fix HP Smart Wi-Fi Password Issue:

Double-Check the Password

• Ensure Caps Lock isn’t on and there are no extra spaces.
• Try entering the password on another device to confirm it works.

Restart Printer & Router

• Turn off your printer and unplug it for 30 seconds, then restart it.
• Restart your router by unplugging it for 30 seconds, then plugging it back in.

Reset Printer’s Network Settings

• On the printer’s touchscreen, go to Setup > Network Settings > Restore Network Defaults.
• Reconnect the printer to Wi-Fi using HP Smart.

Manually Enter Wi-Fi Settings

• Instead of using automatic setup, manually enter the network name (SSID) and password.

Use WPS (If Supported)

• Press the WPS button on your router for 3-5 seconds until it starts blinking.
• On the printer, go to Wireless Settings > Wi-Fi Protected Setup (WPS) and confirm the connection.

Reinstall HP Smart

• Uninstall HP Smart, restart your computer, then reinstall it from the Microsoft Store.

Check Router Settings

• Ensure your router is broadcasting on 2.4GHz, as some printers don’t support 5GHz.
• Disable MAC address filtering if enabled.

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Regards, 

Hawks_Eye