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Common problems for Connectivity Issues
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‎12-12-2025 10:52 AM

HP Recommended

I have a new laptop and am trying to set up HP Smart on it. The HP app says I need to add a printer. At times, the HP app can find my 9015, displays the printer and says it's online. But if I select that printer to be the one I add, the app says the printer can't be found and needs to be turned on. I've done multiple versions of restarting my laptop and powering the printer on and off. Still can't make the connection. I've tried connecting by IP address, but HP Smart can't find the printer. I can still print documents from my laptop to the printer. Both are on my home WiFi network.  But I would like to have the HP Smart app set up so I can use it to manage the printer, manage scans, etc. It worked on my previous laptop. Any ideas?

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