HP Smart sign in

[jen6908]

 I have been having trouble getting the HP Envy 5500 printer to work for another authorized user on my Chromebook.  It works fine for me as adminstrator.

I wanted to check that the software was up to date but cannot sign in to HP Smart, the screen stays stuck on the Thanks for your Patience wheel.

would be grateful for any advice.  HP Support seems to be unavailable.

[Betty0610]

@jen6908

Welcome to the HP Support Community.

Try a different web browser.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[jen6908]

 I'm on a Chromebook so have been using Chrome as a browser.  What other browser would you suggest?

Thanks!

[Betty0610]

Firefox or Opera? Also, are you using the HP print for Chrome to print: https://support.hp.com/in-en/document/ish_2506940-1986942-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!