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‎10-21-2020 07:17 AM

HP Recommended
Product: HP Office Jet Pro 8720
Operating System: Microsoft Windows 10 (64-bit)

About a week ago HP Smart was updated to include enhanced scans.  Ever since then, when I start the program, it asks me to add my first printer.  EVERY TIME!  To get around this I have to press the + symbol, select my printer from the list, and wait for the program to setup my printer.  I have uninstalled and reinstalled the program 3 different times and reset the printer to factory defaults.  To Make matters worse, the program enhancements don't work as intended, the pages come out scanned upside down.  Is there a way to download my previous version of HP Smart or is there a better program for scanning?

Help Please!

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-24-2020 06:12 AM

HP Recommended

@anbwales

 

Welcome to the HP Support Community.

 

Let's try a firmware update: https://support.hp.com/in-en/document/c02919168

 

If the issue persists, please download and install the printer software from here: 

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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7 REPLIES 7

‎10-21-2020 07:16 PM

HP Recommended

I am having the exact same issue. I cannot find a solution to this. Very frustrating!

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‎10-24-2020 06:12 AM

HP Recommended

@anbwales

 

Welcome to the HP Support Community.

 

Let's try a firmware update: https://support.hp.com/in-en/document/c02919168

 

If the issue persists, please download and install the printer software from here: 

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎10-24-2020 06:12 AM

HP Recommended

@StarryHillz

 

Welcome to the HP Support Community.

 

Which Printer do you have?

 

Thanks 🙂


I am an HP Employee

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‎10-29-2020 11:40 AM

HP Recommended

I have the 8720 Office Jet Pro.

 

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‎10-29-2020 11:44 AM

HP Recommended

I also believe that skipping log in right after doing these updates helped, as I had updated the software previously.  Once I setup the printer (not under my account) I logged in with my account and it kept the settings.  I personally believe it was a problem with my HP account settings but the combination of firmware, software uninstall & reinstall, and account login  seems to have done the trick.

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‎10-29-2020 01:27 PM

HP Recommended

Mine started remembering my printer today. I did not make any changes. Yesterday, I had the same issue with having to add every time I needed to scan. But, today it seems to be remembering my printer. Nothing changed, that I am aware of, since yesterday. I am glad it is now working!

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‎11-02-2020 12:42 PM

HP Recommended
Mt wife's any my computers both are seeing the printer now. Strange...
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