• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎07-24-2022 10:50 AM

HP Recommended
Product: HP Smart Tank Plus 551 Wireless All-in-One

I have reset my Wi-Fi router password and trying to reconnect the printer. The set up skips the password entry step so I am unable to connect to the Wi-Fi. I have tried uninstalling the hp smart print app and resinstalling and this did not help.

Category:
1 REPLY 1

‎07-28-2022 12:17 PM

HP Recommended

@JR1031

 

Welcome to the HP Support Community.

 

I'd love to help.

 

Let's restore the network settings on the Printer:

 

To restore the printer network settings from the printer control panel ● Press (the Wireless button) and (the Cancel button) at the same time, and hold them for five seconds.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.