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‎04-16-2026 09:23 PM

HP Recommended

I connect my HP Laser MFP 135a to my laptop [no bluetooth function], when i print documents from laptop it is okay, but when i open HP Smart and wanted to scan documents from printer to my laptop, the app could not detect my printer is online and the app takes forever to load, when i unplug the USB, the app functions well. I have tried restarting the app and the printer as well as unplugging and plugging in again, but it didn't help me. I am grateful for any solutions provided to this issue, thanks.

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2 REPLIES 2

‎04-17-2026 01:57 AM

HP Recommended

Hi, @jiajia1, Welcome to the HP Support. 

  

I will be more than happy to help you out here. I am an HP employee not an expert but an experienced community member in HP support videos. By posting video links, I will make sure to get clear and practical help in a format that's easy to follow. These tailored videos help address queries more effectively. Hope it helps you too.

 

Here is the link which will help you to resolve the issue: 

 

Fix a printer not found in the HP app | HP printers

  

 Do keep me posted. 

  

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

RITA_R2

HP Support 

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‎04-18-2026 10:14 PM

HP Recommended

No this is not helping me. I can't even open the app when USB connection is plugged in. Once i unplug it the app is functioning normal 

 

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