HP Smart website not syncing the printer since a couple of months

[CSA07]

Been speaking with a few L1 (first level, I think) agents to get the issue fixed. They were out of options. L2 never contacted me. 

Issue - the printer is not being synced with HP Smart since Nov, 23. The folks at HP aren't able to help. Anyone else here can?

The agents tried everything they could - restart router, restart printer, remove/add web services, factory reset of the printer. I was able to print some pages earlier, now I'm unable to print anything after the factory reset (thanks to one of the agents). I've been paying for instant ink and not getting any support or help from them with this issue.

[Raj_05]

Hi @CSA07,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the difficulties you've been facing with your HP ENVY 5020 All-In-One Printer. If the standard troubleshooting steps provided by the L1 agents haven't resolved the issue, there are a few additional steps you can try.

Update Firmware/Software:

• Make sure your printer has the latest firmware installed. You can check and update it through the printer's control panel or HP's official website.

HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor, a diagnostic tool provided by HP to identify and resolve common printing issues. It can be downloaded from the official HP website.

Reinstall HP Smart:

• Uninstall the HP Smart application from your device and reinstall it. This ensures that you have the latest version of the software.

Check Network Connection:

• Ensure that your printer is connected to the same network as your computer or device running HP Smart. A stable and reliable network connection is crucial for proper printer functionality.

Verify Instant Ink Status:

• Confirm that your Instant Ink subscription is active and properly linked to your printer. You can check this on the Instant Ink website.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support