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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
Microsoft Windows 10 (64-bit)

Printer IP address is 10.0.0.2 and is working OK on Windows 10, but on my Samsung cellphone HP Smart is not adding the printer no matter what I do. Interestingly the HP Print Service is active and has the printer being recognised at its correct IP address, but HP Smart just doesn't find it. If only it had a method of manual setup maybe it would recognise it.

Any ideas on how to fix this?

Also, considering the DHCP is dynamic and may change IP addresses randomly, how does one assure the printer connection will keep valid on the long run?

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