HP Support Assistant Tasks app

[Frustrated2020]

The HP Support Assistant Tasks app starts and I am asked "Do you want to allow this app to make changes to your device". I have not clicked on the app it just opens of it's own accord.  It does not matter if I click the Yes, No or the close button, it disappears for a second, then launches again, after about 20 clicks it finally goes away (occasionally it leaves the HP logo on the screen which cannot be removed).  The app never opens (I don't want it anyway) so I want to either disable it or uninstall it.  When I look in programs, it doesn't appear, so I cannot uninstall it.  So how do I disable it?  I have seen a post about the program being in the task scheduler, but HP does not appear in the list, so really at a loss where to go next.  Any help would be really appreciated.

[Dragon-Fur]

@Frustrated2020 

Edits / Updates - Correct a path error to HP Support Solutions (Programs and Features)

HP Support Assistant is not mandatory.

It can be removed if you don't want it installed.

Note

If your computer / hardware / software is newer, you perhaps have the HP Support Assistant application installed.

Remove / Optionally Reload the HPSA

Remove the HPSA from the computer.

Restart the computer and log in.

Optional

Download-save-install a fresh copy of the HPSA software / application from the HPSA Website.

Ignore anything here (that) you don't need or is not applicable to your situation.

"Types" of HPSA...

There are two flavors / types of the HP Support Assistant available.

1 ) Software Type

HP Support Assistant Software, when installed, is located in Programs and Features

and  includes

HP Support Solutions Framework (companion software to HPSA)

When installed, HP Support Solutions Framework is located in Programs and Features

OR

2) Application Type

HP Support Assistant Application, when installed, is located in Settings > Apps > Apps and Features

At this writing, the application is likely version 9.9.x  or later.  NOTE: The “latest version” will change over time.

Optional > Uninstall the HPSA Application from Apps and Features > Restart the computer and log in

NOTE:  Application type might include the HP Support Solutions Framework as a result of using “Auto-Detect” to find your computer / device at Product Home

Which type  HPSA (that) you should have installed (and can install) depends on your particular hardware (computer) and your Windows Operating System.

Preparation

Optional / Recommended > Before you make changes to your computer:  Create a Restore Point

Stop / Exit all programs:  Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection 

Click (Highlight) your main disk (C) > Select Create a Restore Point

Next,

Uninstall the HPSA

Select and uninstall the HPSA type you have installed on your computer...

Uninstall HP Support Assistant Software 

FIRST

Uninstall the HP Support Assistant program

Control Panel > icon view > Programs and Features 

Scroll down, find, Uninstall the HP Support Assistant

Important:  When / If asked whether you want to save any presets / personal HPSA information, respond to have your personal data associated with the program removed along with the HPSA software.

NOTE:  If software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed

Next

 Uninstall HP Support Solutions Framework software from Programs and Features

Search or scroll down and find HP Support Solutions Framework

Select then Right-Click anywhere along the selected program > Uninstall the software

Example - 

NOTE: 

When installed as part of HP Support Assistant software, HP Support Solutions Framework is a subset of HPSA.  

For this reason, HPSA must be uninstalled before the Solutions Framework can be removed.

Restart the computer and log in. 

================================================================================

Uninstall HPSA Application >> Apps

FIRST

Uninstall the HP Support Assistant Application

Settings > Apps > Apps and Features 

Search or scroll down and find HP Support Assistant

Select the unwanted program > Uninstall the HP Support Assistant

NEXT

OPTIONAL

Uninstall HP Support Solutions Framework software from Programs and Features

     NOTE 1

     Search or scroll down and find HP Support Solutions Framework

     If you find a listing for the Solutions software,

     If you wish (or need) to do so, HP Support Solutions can be uninstalled.

     NOTE 2

     If removed, and wanted again later, HP Support Solutions can be reinstalled at Product Home

     Select to use “Auto-Detect” to install HP Support Solutions

Left-Click on the application > Uninstall

Restart the computer and log in.

================================================================================

Final Check – Software / Application is Removed

After the software is uninstalled (and the computer is Restarted), check to ensure the software is actually “gone”.

Settings > Apps > Apps & features

OR

Control Panel > icon view > Programs and Features 

If the software / application is found > Click to select, then Uninstall 

Restart the computer and log in.

==========================================================

Optional

Download, Save, Install the latest supported HP version of the HP Support Assistant

Website / Information / Video / White Paper / Download

HP Support Assistant

READ >> Partial excerpt from the Website:

“Ready to go on your HP PC

HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now. During setup, selected new HP PC models running Windows 10 will receive version 9. All other PC models will receive version 8.”

Technical white paper - HP Support Assistant 9.0

-------------------------------------------------------------------------------------------------

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

[Frustrated2020 · Accepted solution]

Thanks Dragon-Fur, thank you very much for the very detailed suggestion, I could not find the program in the list of programs nor in apps, even my  Revo uninstaller program failed to find it.  However my friend suggested I go to C/program files (x86)\Hewlett Packard\HP support framework\ HPSF_taks.exe"run to disable it.  So far (touch wood) I have not had the pesky program launch.  Will re-post if it rears it's ugly head again.

[Dragon-Fur]

@Frustrated2020 

You are welcome.

I was curious -- and I did find (and correct) and odd "/" path error in the instructions.

No matter, of course, and all is done and good.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"