HP Support Worst Service

[Fredrickprem]

I am extremely disappointed with the service experience I have received from HP.

I raised a service request for my HP Printer on 18-Aug-2026 and was asked to make an advance payment for the service. I completed the payment on 19-Aug-2026 as instructed by HP support.

However, despite making the payment and following up multiple times through HP's toll-free support number, I have not received:

• Any engineer visit
• Any service update
• Any resolution
• Any proactive communication from HP

Case ID: Edited

It has now been nearly two weeks since payment was collected, and HP has failed to provide the promised service. As a customer, I find it unacceptable that payment can be collected promptly while service commitments remain unfulfilled.

I am requesting immediate intervention from HP's escalation team and senior service management. Please provide a concrete update on this case and ensure that the issue is resolved on priority.

I expect HP to take ownership of this matter and provide an urgent resolution.

[Raj_05]

Hi @Fredrickprem,

Thank you for your response,

We have escalated this issue internally and awaiting an update. We will have the relevant team connect with you and help you with an update at the earliest.

Take care and have a great day ahead!