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‎05-05-2022 10:48 AM - last edited on ‎05-05-2022 10:51 AM by Retired

HP Recommended
Product: HP Tango
Operating System: Microsoft Windows 10 (64-bit)

I have ongoing issues with my HP Tango printer constantly going offline, even after a print done recently.  I try using all the recommended software from HP such as HP Smart and Scan Doctor sometimes catches the problem and brings it back online.  Why is this happening?  Is there something to do with printer sleep timeout?  Please advise what your solution may be.

1 person had the same question
1 REPLY 1

‎05-08-2022 06:02 AM

HP Recommended

@Istvan40

 

Welcome to the HP Support Community.

 

Let's reset the network settings on the Printer:

 

Press and hold for at least three seconds to restore the network settings to default settings. This will also put the printer back into the Auto Wireless Connect (AWC) setup mode. The printer must be in the AWC setup mode to connect to the HP Smart app and your network.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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