• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP 17 Laptop PC 17-cp1000 (4V7P1AV)
Microsoft Windows 11

I have an HP All in One Envy 7640 I want to connect to web services so I can print to it from Alexa and it doesn't connect.

I tried following the troubleshooting instructions but they don't seem to work. HP ENVY 7640 e-All-in-One Printer series - Troubleshooting | HP® Support.  I have an IP address and ...

The Alexa Discover printer command doesn't find anything. When I list devices it shows my printer as a print device but Alexa can't find or print to it. The blue light is on for webservices. There is nothing in the settings about a DNS server - only ethernet and wireless settings. Can I get this to work?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.