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‎01-06-2022 10:00 AM

HP Recommended
Product: Deskjet 3630
Operating System: Microsoft Windows 10 (32-bit)

My printer won't connect to wi-fi. Is there a way to factory re-set it?

What else could I do?

Category:
1 REPLY 1

‎01-10-2022 07:41 AM

HP Recommended

@dww4000, Welcome to the HP Support Community! I’m here to help.

 

I see that you are not able to connect the printer to the wireless network. To assist you better, do you get any errors?

 

  • Restart the router, the printer, and the PC
  • Use the WPS method to connect the printer, refer to - Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)
  • Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

To know how to restore the network settings to default, refer to page 73 of the User Guide

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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