HP envy 5052 goes into power save mode and will not print

[tjtarheels12]

my envy 5052 print works great printing wirelessly but every time it goes into power saving mode, it wont print until I tap the screen to wake it up. when the display is black and sleep and I send a job to it, it does nothing, not a sound. Only when I tap the screen and resend the wireless job, it prints fine. Already checked for firmware updates, none available. What am I over looking? Been like this since buying it a couple years ago....

[A_Gayathri]

Hi @tjtarheels12 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like there might be an issue with the power-saving settings or wireless connectivity on your HP ENVY 5052 printer. Here are some steps you can try to troubleshoot the problem:

Check Power Settings:

• On the printer, navigate to the settings or setup menu.
• Look for power-saving or sleep mode settings.
• Disable or adjust the power-saving settings to see if it resolves the issue.

Update Printer Firmware:

• Even if there are no updates available now, check periodically for firmware updates on the HP website. New updates may become available in the future.

Check Wireless Connection:

• Ensure that your printer is connected to the same wireless network as your Windows 11 computer.
• Reconfigure the wireless settings on the printer if needed.

Windows 11 Power Settings:

• Check your Windows 11 power settings to ensure that your computer is not going into a deep sleep mode that might interrupt the connection with the printer.

Printer Driver:

• Ensure that you have the latest printer driver installed on your Windows 11 computer. Visit the HP website to download and install the latest driver if needed.

Printer Queue:

• Check the printer queue on your computer to make sure there are no pending print jobs. Clear any stuck print jobs and try printing again.

Reset Network Settings on Printer:

• In the printer settings, look for an option to reset network settings. Resetting the network settings might resolve any connectivity issues.

I hope this helps. 

Take care and have a good day.

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