HP envy photo 6320 suddenly no longer printing from one windows 10 computer

[WesselPost]

HI,

My Hp Envy Photo 6230 suddenly no longer prints from one windows 10 computer. From all other devices (apple phones, windows 10 laptop, etc) I'm still able to print. When I print a testprint and open the queue the message under status is "Fout - Afdrukken"(in english: "Error - Printing"). 

I uninstalled all drivers, also manually via printui.exe /s, resinstalled three times and even ran HP Print and scan doctor. Still nothing happens and the same error persists. The only thing HP Print and scan doctor fixed was a (translated from Dutch): Port - resemblance. Still no results. 

Does anybody recognize this problem? Could this have been caused by a recent windows 10 update??

Many thanks.

[sandytechy20]

@WesselPost

Welcome to the HP support community.

As you have tried all the steps, this might require remote access to the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.