HP is not offline

[Scotzco]

My HP says that it is not connected and that the network name is not available. 

I've tried several "fixes" I've found online and nothing is working.

[Jerry_57]

Hi @Scotzco,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your HP printer is in this state. Force a total network reset on the printer, ensure both your devices are on the same network, and re-establish the connection via the HP Smart App. If standard network fixes haven't worked, bypass the Wi-Fi entirely with a USB or Ethernet cable. 
 

1. Wipe and Restore Printer Network Defaults:
 

If your printer's network memory is glitched, it needs a factory-default wipe.
 

• Touchscreen models: Go to Setup > Network Setup or Wireless Settings > Restore Network Defaults.
   
• Button-only models: Turn the printer on. Press and hold the Wireless and Cancel (X) buttons simultaneously for about 5 to 10 seconds until the wireless light starts blinking.

2. Force the Correct Connection Band:

Many HP printers will only connect to a 2.4 GHz Wi-Fi network (not 5 GHz).
 

• Ensure your PC or smartphone is connected to your router's 2.4 GHz band before attempting the setup.
   
• Open the HP App (available on iOS, Android, and Windows) on your device, tap Add Printer, and walk through the setup wizard. It will push the Wi-Fi credentials over to the printer.

3. Bypass Wi-Fi with a Cable (Most Reliable Fix):

If wireless setup continually fails because the router is blocking the connection, a physical cable will instantly bridge the printer and computer.
 

• USB Connection: Use a standard USB A-to-B printer cable. Plug it directly into your computer and the printer. The PC should automatically recognize the printer and add it to your devices.
   
• Ethernet Connection: Run an Ethernet cable from the back of your printer straight into your Wi-Fi router. Once hardwired, run the HP Smart App to detect the newly wired printer on your local network.

4. Re-Add the Printer in Windows:

If the printer has connection issues on a PC but the paper actually prints via a wired connection or your phone, the print port might be corrupted:
 

1. Search for Control Panel in your Windows search bar and open Devices and Printers.
    
2. Right-click your old printer icon and select Remove device.
    
3. Unplug and replug the USB cable (or reconnect via Wi-Fi), and wait for Windows to detect it.
    
4. Alternatively, go to Settings > Bluetooth & devices > Printers & scanners and click Add device.

I hope this will help.

 

Take care and have a good day.