HP neverstop laser 1000 series

[laptopblues]

when i print, i get a message that my printer if "offline," (but it uses a cable), or it is paused.

[VikramTheGreat]

Hi @laptopblues,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I hear you loud and clear. When your HP ENVY Photo 7155 All-in-One Printer says it’s “offline” or “paused,” even though it’s connected via cable, it can feel like your printer is ignoring you right when you need it most. Let’s gently walk through how to bring it back online and get your prints flowing again.

 Fixing “Offline” or “Paused” Printer Status

1. Restart Everything

• Turn off your printer and unplug it from power.
• Restart your computer and router (even if you're using USB, this clears network conflicts).
• Plug the printer back in and turn it on.

2. Check Printer Status in Windows

• Press Windows + R, type control printers, and hit Enter.
• Right-click your HP ENVY Photo 7155 → Select See what’s printing.
• If it says Paused, click Printer in the top menu and uncheck “Pause Printing”.
• Also, uncheck “Use Printer Offline” if it’s selected.

3. Set as Default Printer

• In the same window, right-click your printer → Select Set as Default Printer.

4. Clear Print Queue

• In the print queue window, cancel any stuck jobs.
• Restart the Print Spooler: 
  • Press Windows + R, type services.msc, and hit Enter.
  • Scroll to Print Spooler, right-click → Restart.

5. Run HP App

• Download from HP here:
  👉 HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
• This tool automatically detects and fixes offline, paused, and spooler issues.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat

[laptopblues]

It did not help. I specifically asked for help with an HP Neverstop laser 1000 series, and your response was related to HP photo Envy 7155. I did what you asked but it did not solve my problem. We could save us both a lot of time if you had a phone number I could call, because I know this is a simple fix and I am just an old  dunderhead who believes in personal customer support. Believe me, I don't want to call you as much as you don't want to be called. 

[VikramTheGreat]

Hi @laptopblues,

Thank you for getting back. On the first post, you mentioned you have trouble with the Envy, due to which we had shared the steps.

To get you further assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support