HP office jet pro 9010 printer

[dyer29a]

touch screen pad message: printer offline. but touch pad says printer online. ? what do I do

[Raj_05]

Hi @dyer29a,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

This mixed messaging between "Printer Offline" and "Printer Online" can happen due to a communication issue between the printer and your network or computer. Here are steps to troubleshoot and resolve the issue for your HP OfficeJet Pro 9010.

Restart Devices

• Turn off the printer, your router, and your computer.
• Wait for 2-3 minutes.
• Turn the router back on and let it fully reboot.
• Turn the printer back on, then your computer.

Check Printer Connectivity

• On the printer's touchscreen, verify the network connection:
  • Go to Settings > Network Setup > Wireless Settings and check if it’s connected to the correct WiFi network.
  • If it’s not connected, reconnect to your WiFi network.

Run Printer Network Diagnostic

• From the printer screen:
  • Go to Reports or Tools, and print a Network Configuration Page.
  • Look for the Connection Status:
    • If it says Connected, note the IP Address.
    • If not, reconnect the printer to WiFi.

Check Computer and Printer Communication

• On your computer:
  • Open Control Panel > Devices and Printers.
  • Right-click your printer and set it as Default Printer.
  • If the printer shows as Offline, right-click it and select See What's Printing, then uncheck Use Printer Offline.

Add Printer via IP Address

• If the issue persists, try adding the printer manually:
  1. Open Control Panel > Devices and Printers > Add a Printer.
  2. Select Add a Printer Using TCP/IP Address.
  3. Enter the IP Address from the Network Configuration Page.
  4. Complete the setup.

[Raj_05]

Update or Reinstall Printer Drivers

• Visit the HP Support Website and download the latest drivers for the HP OfficeJet Pro 9010.
• Install the drivers and ensure the printer is connected correctly.

Restart Printer Spooler (Windows Only)

• On your computer:
  1. Press Windows + R, type services.msc, and hit Enter.
  2. Find Print Spooler, right-click it, and select Restart.

Test Printing

• Try printing a test page:
  • From your computer or the printer's touchscreen.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support