HP printer add to a new network

[SrbinLeskovac]

I have a HP ENVY 6020e. Now I have a new router and a new Network name. I can't print, I can't install the printer. Neka ide sve u lepu picku materinu. Instead, that with 5G everything is easier I cannot print, I first cannot connect the printer to the new Network. Nosite se bre svi....

[VikramTheGreat]

Hi @SrbinLeskovac,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I hear your frustration. Network changes can make printers feel like they’ve gone rogue. Let’s get your HP ENVY 6020e back online step by step:

1. Reset Printer Network Settings

• On the printer, press and hold the Wireless button (or Wireless + Cancel buttons together) for about 5 seconds until the Wi-Fi light blinks.
• This restores the printer’s network settings so it’s ready to connect to the new router.

2. Use HP App

• Download or open HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.
• Make sure your device is connected to the new Wi-Fi network.
• In HP app, tap Add Printer → follow the prompts to connect the printer to your new network.

3. Check Router Settings

• Ensure your router’s 2.4 GHz band is enabled. Many HP printers don’t support 5 GHz Wi-Fi.
• If your router combines 2.4 GHz and 5 GHz under one SSID, it usually works, but if not, temporarily enable 2.4 GHz separately.

4. Alternative: WPS Button

• If your router has a WPS button, press it.
• Then press the Wireless button on the printer for 3 seconds.
• Wait for the Wi-Fi light to stop blinking; this means it’s connected.

5. Reinstall Printer in HP App

• Once connected, remove the old printer entry from the HP app.
• Add the printer again so it uses the new network.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat