HP printer is unable to connect to wireless router

[MelisaSvr]

Hello,

I have an issue with my printer. My printer is unable to connect to the wireless route. I try to connect to my wifi, but it does not connect to my wifi. We never changed the password or the router. It never happened before. So, I try to unplugged the printer, type the password, and then wifi protected setup still did not work.  I try to troubleshoot the printer, but still, it does not work. I do not know what to do? I do not understand why it is still not working?  Could you please guide me with this situation? Thank you so much!

[sandytechy20]

@MelisaSvr

Welcome to the HP support community.

I understand that you are getting wireless connectivity issues on the printer, follow these steps to fix the issue.

Follow these steps to restore the printer settings to factory defaults

1. From the screen on your printer, navigate to Setup.
   
2. Tap Tools.
   
3. Tap Restore Defaults.
   
4. Tap Yes.
   
5. The printer will restart.
6. Once restarted, your printer will have been reset to factory default settings.

Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication.

1. From the printer control panel, touch (Wireless).

2. Touch (Settings.

3. Touch Wireless Settings.

4. Touch Wireless Setup Wizard.

5. Follow the display instructions to complete the setup.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.